Help & support

1. Subscriptions and billing

Ballust Pro is an auto-renewable subscription billed entirely by Apple through your Apple Account — we never see your payment details. To manage or cancel it, open the App Store app, tap your account, then Subscriptions. Cancellation stops future renewals and keeps Pro access until the end of the current period.

• Refunds. Billing and refunds are handled by Apple under Apple’s policies — request one at reportaproblem.apple.com.
• Restore on a new or reinstalled device. In Ballust, go to Settings → your profile → Subscription and use Restore purchases (the Pro screen has one too). Sign in with the same Apple Account the subscription was bought with.

2. Delete your account data

In the app: Settings → your profile → Delete account data. Confirm with the same Apple Account you signed in with and keep an internet connection. Ballust removes the account’s synced data, server relationships, plans, sessions, feedback and stored provider connections, revokes its Apple authorization, then removes the local profile. If a step fails, the app keeps the local profile so you can retry.

Deleting your account data does not cancel an App Store subscription — cancel it first (see above). A minimal deletion status record stays in your private iCloud account so current versions of Ballust can recognise a deleted profile. Update Ballust on all your devices before deleting account data.

3. Your data

What Ballust collects, what syncs through iCloud, what stays on your device, and how to export a copy of everything your account holds: see the privacy policy. The terms of use, including the subscription terms, are in Terms.

4. Coach sign-in

Ballust Coach signs in by email link. If the link doesn’t arrive, check spam first, then email info@ballust.com from the address your invitation was sent to and we’ll sort it out.

5. Contact us

Questions, corrections, or anything else: info@ballust.com. We read everything.