Terms of Use

1. Agreement

These Terms of Use (“Terms”) govern your use of the Service, operated by Ballust (“Ballust”, “we”, “us”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. Eligibility and accounts

• You must be at least 16 years old, or the age of digital consent in your jurisdiction, to use the Service.
• The athlete app uses Sign in with Apple; coach accounts use email sign-in links. You are responsible for keeping access to those credentials secure and for activity under your account.
• You can delete your account at any time in the app’s settings. Deletion removes your plans, sessions, feedback, and connected-provider records as described in the Privacy Policy.

3. Your content and data

Your training data, notes, and feedback remain yours. You grant Ballust a limited licence to store and process that content solely to operate the Service — including sharing training records with the coach you connect to. Disconnecting coaching in the iOS app requires server confirmation, then stops future sharing and removes the coach’s access through Ballust. Copies already made independently cannot be recalled. Account deletion removes the account’s server records, as described in the Privacy Policy. Raw Apple Health readings are processed on your device. Connected account and coaching features can send derived workout completion summaries, including duration and distance where available, to Ballust servers. A connected coach can view shared records; account and provider features can also store training records without a human coach. Ballust uses read-only Apple Health access. These data flows are described in the Privacy Policy.

4. Acceptable use

Do not use the Service to:

• violate any law or the rights of anyone else;
• harass, threaten, or abuse other users, including coaches and athletes you are connected with;
• interfere with or overload the Service, or attempt to gain unauthorised access to it, other accounts, or our systems;
• upload content you do not have the right to share, or reverse-engineer the apps except as permitted by law.

Coaches are independent professionals. Ballust provides tooling and is not a party to the coaching relationship, advice given in it, or any arrangement between a coach and an athlete.

5. No medical advice

The Service provides training planning and tracking tools. It is not a medical device and does not provide medical advice, diagnosis, or treatment. Always seek the advice of a qualified health professional with any questions about a medical condition or before beginning, changing, or stopping any training or exercise program. Do not rely on readiness, load, or completion metrics as a substitute for professional judgment.

6. Availability, changes, and termination

• We aim for reliability but do not guarantee uninterrupted availability. We may modify or discontinue features; if a change materially reduces what the Service does, we will tell you in the app.
• You may stop using the Service and delete your account at any time. We may suspend or terminate accounts that violate these Terms or the law, with notice where practical.

6a. Ballust Pro subscription

• What it is. Ballust Pro is an optional auto-renewing subscription, purchased inside the iOS app using your Apple Account through Apple’s in-app purchase. The price and billing period are shown in the App Store before you confirm the purchase; we never charge you directly and never see your payment details.
• Renewal and cancellation. The subscription renews automatically for the same period at the price shown, unless you cancel at least 24 hours before the current period ends. You can view, change, or cancel it any time in your Apple Account subscription settings (Settings → your name → Subscriptions, or the “Manage Subscription” link in the app).
• Refunds. Billing, receipts, and refunds for the subscription are handled by Apple under Apple’s policies — request a refund at reportaproblem.apple.com.
• When it ends. Cancelling stops the next renewal; Pro remains available until the end of the period you have paid for. When access expires, the app returns to Free. Your saved records, logs, backups, and exports remain available. Extended trend views and deeper activity analysis, including full power/elevation charts, complete lap/split lists, lap details and zones, require Pro where the recorded data supports them.
• The free tier. The core training loop stays free. Recorded pace/speed and heart-rate charts remain interactive on Free, and recorded route maps are included where available; the first three recorded lap/split summaries are readable, and further recorded analysis has softened previews with a Pro overlay. Free-tier creation limits (such as one active self-owned training plan) apply to setting up new items. Existing plans, programs, goals and connected feeds remain usable.
• Apple’s terms. The subscription is also governed by Apple’s end-user license terms for App Store purchases, at apple.com/legal/internet-services/itunes/dev/stdeula.

7. Third-party connections

Optional connections such as Strava (and Garmin Connect when available) are provided by those providers under their own terms. Disconnecting a provider in Ballust removes its stored connection and requests that the provider revoke access. Previously imported records are separate from the connection and remain until deleted as described in the Privacy Policy. You can also revoke Ballust in the provider’s own settings.

8. Disclaimers and limitation of liability

The Service is provided “as is” and “as available” without warranties of any kind, to the fullest extent permitted by law. To the maximum extent permitted by law, Ballust is not liable for indirect, incidental, or consequential damages, or for loss of data, profits, or training outcomes, arising from your use of the Service. Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

Metrics depend on your devices. Health and training metrics shown in the Service — such as heart rate, sleep, HRV, training load, routes, and energy expenditure — use readings reported by your devices and connected services, together with estimates Ballust calculates from the available data. Availability, accuracy and completeness depend on the data sources, permissions, device use and the assumptions behind each estimate. Ballust does not warrant that these readings or estimates match clinical or laboratory-grade readings.

9. General

• These Terms are governed by the laws of the State of Western Australia, Australia, without regard to conflict-of-laws rules.
• If any provision is unenforceable, the rest remains in force.
• We may update these Terms; material changes will be surfaced in the app, and the “Last updated” date above will change. Continued use after a change means you accept the updated Terms.
• Questions: info@ballust.com.